Family Travel

» jerzee130 - Priceline is a ripoff

I would like to join all of you in your class action suit. I am going to pursue it legally. My trip is not for another month and they won't let me change my flight. Can you skip the airline portion and still use the hotel without them canceling on you? Has anyone had any experiences with this?

-- posted by jerzee130

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» debapollo - Complaint Priceline

I made the mistake of buying tickets through Price line; this was the first time and the last time. I bought the insurance and it is a rouse, I found out I was in an automobile accident and they would not change my ticket to leave on another day what so ever. All I wanted to do was go a different day and they said no, the Insurance is only for Death or Sickness. Then they told me to call the air line. I call ATA the carrier that had the flight, they also told me no, their customer service is in India that frustrated ,me further they kept calling me by the wrong last name and they told me to call Priceline who, told me to call the airline. No wonder the airlines are in such sad sad shape. Price line now has $340.00 of my money for a ticket I can not use. Ata can now sell the seat again. I will not use them either I was willing to p[ay all the fees associated with changing the ticket. Now I will pay another carrier for the trip at a higher price it is a lesson will learned, Stay away from Priceline.

-- posted by debapollo

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» Jasi41 - Deceptive practices by Priceline

Like some of the other posts, I too put in a bid for a flight. Like the others, it was declined & I was told to bid again. I decided to just go book somewhere else & did not submit another bid, however a charge showed up on my credit card for a flight with a totally different itinerary #. When I entered my info it only brought up the one tinerary # that was declined. They claim they sent an e-mail which I never received. When I finally got a # for cust service, they sent a confirmation that day. They put my fare on hold for a year, but when I use it I will have a $100 penalty from the airlines & $30 from Priceline. According to Priceline, some airlines allow you to book directly with them to avoid the $30, but my airline does not. What a load of crap. I filed a dispute with my credit card & when the rep learned that, he informed me he could not offer to put the ticket on hold & since I have another flight I will be considered a no show & will lose everything. I said that was totally unacceptable & that was not fair to the consumer since I have the right to dispute a charge. After being put on hold numerous times, he said they will hold the fare for 1 yr, but the charges still apply. I got his name & employee id #, but when I asked for his supervisor's name, I was told he was the highest person I could talk to. I told him I work in call center so I know all the scripts the reps are given & I knew he had a sup & his boss has a manager. Still could not get names. I plan to file a complaint with the BBB & the AG for Florida.

-- posted by Jasi41

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» lennyk1313 - Priceline SUCKS!

They've done it again!

Priceline has not changed and never will!!!

I have named my own price on a hotel in a specific location at Myrtle Beach, SC (you can make a selection when you place a bid), and they accepted. Once I looked at the location of the hotel that they gave me it was no where near the location that I selected. After fighting with them for an hour over the phone and not being able to talk to a supervisor, because they are there only for administrative purposes, I was told to write an e-mail, which I did. Here is what I got back:

Dear Mr. X,

Thank you for taking the time to send us an e-mail regarding the location of the Courtyard By Marriott Broadway. We are writing to let you know that we have received your e-mail in our Executive Offices. Mr. X, we understand you wanted a beachfront

property and this property is not on the beach. We regret you are not satisfied with your accommodations but we cannot offer you a change or a cancellation since we do not guarantee you will receive a beachfront property with the Name Your Own Price option. This reservation is truly non refundable, non changeable, and non transferable.

If you have any other concerns you may contact us directly at

1-800-945-4602 Monday through Friday between the hours of 9:00am and

6:00pm EST.

We apologize for any inconvenience and regret being unable to assist you further with this issue.

Sincerely,

Barbara Ayers

Executive Offices

They do not guarantee the location yet there is a selection for it. Well once again another unsatisfied customer. Buyers be ware!!!

-- posted by lennyk1313

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» Zeldachet - Priceline SUCKS!

In response to Priceline SUCKS! posted by lennyk1313:

I wish I had read this forum before using Priceline yesterday. I had the SAME experience that lennyk1313 had. Asked for a hotel in a certain area of NYC and got one on the opposite side of the city I requested!

The "supervisor" I was finally connected to was SO RUDE it was unreal. They obviously don't care about customer service. He told me I could rebook at the Name Your Price section and they'd charge me $25 to change. When I asked him if I could just go on their regularly priced list, he told me I could ONLY go through the Name Your Price feature again. I asked him what would happen if they again assigned me a hotel in the wrong location. He then said that I must have hit the wrong selection. When I told him I didn't he then went on to tell me that some of their hotels overlapped into other areas and that I SHOULD HAVE LOOKED AT THE MAP! When I told him I'd lived in NYC before and knew the difference between the East side from the West side - he gave his "thank you for calling" spiel and hung up on me.

So I calmed down and called again. After I told them I was going to dispute my credit card, they told me I could rebook using their "retail" area and that I would only be charged a $25 change fee. I went ahead and did it in the hotel of my choice, which I could have done thru Expedia or Orbitz for about the same price.

THEN - to top it all off - later that afternoon I found out that I could stay an extra day. I called Priceline to see if I could just add one, and they told me I COULDN'T. I had to go through the whole change process and pay ANOTHER $25 in fees. They said if I just booked through them for one more night, I might have to change rooms for that last night.

I ended up calling the hotel directly. It cost me $40 more than the Priceline price, but the intelligent individual at the hotel's front desk assured me that he would do his best to keep me in the same room. I believe him!

I will NEVER EVER EVER use Priceline again and will post on every forum I can find about my experience.

I will also be disputing the $25 charge for changing my hotel since it was their mistake that put me into the wrong area in the first place.

Sorry for ranting - but I have never had such poor customer service and been baited and switched like that before.

William Shatner, you should beam outta there....

-- posted by Zeldachet

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» mcmarried - Priceline SUCKS!

In response to Priceline SUCKS! posted by lennyk1313:

Great.. one thing i should have learned from working at Orbitz.com and Cheaptickets.com, who happen to be affiliated w/ Priceline, is never to book with them or third party travel sites. Having worked with bidding sites, such as eBay, you would think that you would be able to place a bid and if it is rejected, then so be it. Luckily, I decided to keep bidding on my airline ticket and got a semi-decent price w/ the exact airline i was TRYING to avoid.. instead of not getting a ticket at all and still getting charged for a non-existant reservation, like i know they would. my trip is in two weeks and so i have yet to see what may happen.. for all i know, they probably never even made a reservation for me. of course my long flight will take place on the smallest plane i've ever seen!
So the airline res was only a fraction of the battle.. add in my stupidity and bam you get a hotel reservation.. in the area i was looking to stay, the rates are pretty high, so i decided to take a chance on bidding on a hotel price. little did i know.. not only do you have to alter your bidding price, but you will evetually end up having to broaden your locations you may have to stay in and even your dates! i needed to book a 4-day reservation and entered in a bid of $60 for a measly 2-star hotel. It denied me saying that now I had to either change my dates, change my location, or change my star rating preference. So, against my will, i chose to look at both 1-star and 2-star hotels. great! the only 1-star hotel in the area is a junkie econolodge. i was almost reduced to tears w/ the thought of how i bet they would stick me w/ the dreaded econolodge.

So i resubmit my bid and was AGAIN denied. Now i had to either change my location or change my dates. So i clicked on the radio button indicating that it would not be the WORST thing to have to stay at a hotel possibly 10 miles away from my original destination. Hoping that this is what it would finally take to get the reservation, and after upping my bid to $70, it still rejected my bid! The only option i had left was to change my dates. I was FURIOUS! I needed to stay somewhere for 4-days and who wants to have to checkin one day and then checkout to another hotel the next? So i tried to put in 3-days, then 2-days and finally it approved me for one stupid day. Oh but wait..it gets better.. then it asks me if i would like to extend my stay...wtf, right?! what does it extend it to, one extra day.. but no it does not extend my reservation, it creates two totally separate reservations, each for one day, which would NOT guarantee that i can even stay in the same room for the second day. AT LEAST, they put me in the candlewood suites hotel, and not the ECONO!

So i get on the horn w/ the hotel, who seemed to be very nice people. I explained the situation and the lady was nice enough to put in notations to keep me in the same hotel room. Plus i had to book yet a third reservation w/ them for the remaining two nights, which the rate they offered me was the SAME price as price line.. all that bs work for NOTHING but STRESS and FRUSTRATION.. so yeah save yourself the meltdown and just call the hotel directly and ask if they have any special rates.
i highly suggest cheapoair.com and kayak.com which are two sites that scan the net for the best deals from all websites, even the airlines and hotel's own websites.

Note to self.. NEVER BOOK WITH PRICELINE EVER AGAIN

-- posted by mcmarried

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» consumer80238 - priceline scam

In response to priceline scam posted by kquick007:

I too was scammed by PRICELINE. Though some may argue Buyer Beware and that I made a foolish mistake, I think they use their ads, website and other tactics to lure and scam potential users.

WORDS OF ADVICE: DON'T GIVE YOUR CREDIT CARD INFORMATION UNLESS YOU ARE CERTAIN YOU LIKE WHAT YOU SEE.

Here's my story:
My wife an I were interested in a package deal to get airfare, hotel and rental car to visit San Francisco. I had been looking at PRICELINE ads on TV and decided to give them a try (in retrospect I could have done better with Orbitz or setting up the whole thing myself). I had been looking at a particular package on a Friday night but couldn't figure out where I got to choose the flight. I left the computer and restarted in the morning, only when I sat down, on the screen was a listing of flights. I decide to pick up where I left off and book one I liked. Well, it started me over as if I had been idle (the whole night had gone by) and so I thought I'll just keep going thinking I would eventually get to choose my flight. Well, next thing I know I'm putting in my credit card information and I never got to choose my flights. Next thing I know I'm stuck with a flight I can't possibly make leaving on a Friday morning at 0600, returning on Sunday leaving SF at 0700. RIDICULOUS!!! I called and spoke with some representative who was completely unhelpful. I should have known when the automated voice told me before I spoke with her that I would not get to change anything of the itinerary. This also told me that they must have this problem ALL THE TIME for them to have to put a message about this nearly everywhere in their phone tree.

BOTTOM LINE, PRICELINE tolerates NO mistakes which is reason enough to NOT USE THEM. I had made a similar mistake with ORBITZ before and they were awesome in helping me change my flight.

BUYER BEWARE!!!!!!

-- posted by consumer80238

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» loular - Priceline is A TOTAL RIP OFF, SCAM, WASTE OF MONEY

In response to priceline scam posted by caryjw:

Let me put in the following tags for future possible users of Priceline.

"Priceline sucks."
"Priceline is a rip-off."
"Priceline will take your money and leave you high and dry and you won't have a leg to stand on."
"Priceline took my money, took my cancelation info, gave me a case ID # and still proceed to drop my money in their bank cash in on my services that could not be completed to a snow cancellation in a major airport (thus could not pickup car I previously rented because airport not open. Cancelled properly with Priceline. Even cancelled with airport rental agency I was scheduled to pick up at. I was told by Avis they had no control over updating any records or helping me at all. Priceline sounded bored and bitchy and told me that they would only consider a refund for services yet to be rendered, even though I was cancelling before the pick up date, until -- after 10 days AFTER the scheduled date of DROP OFF." So, they get to sit on my processed payment from when I first booked the travel which was in Sept. 07. For the record I was supposed to rent a car through them Dec. 16 - Jan. 1 2008. I waited till Jan. 10th 2008. NO REFUND. I called the customer service # (LOL) and offered up my "Case #" from last month. I was told they "really didn't think they needed my case number."

It is now January 29th 2008. They have my $675.22 and today when I spoke again to customer service at Priceline. I was told that they would email my info on to yet another place where I would be placed in line for having my "case reviewed" about whether or not someone my name really did or did not rent my car that day as scheduled. It may take up to 10 business days for them to let me know how THAT part of the process is going.

THIS IS B.S. And this company should be held accountable for ripping US customers off.

I WANT INTEREST ON MY PAYMENT TO THEM.

I WANT TO SUE THEM IN COURT FOR FALSE CLAIMS AND FOR ALL THE STRESS AND INCONVENIENCE THEY CAUSED US.

If you care about your money, DO NOT USE PRICELINE.

All it takes for one, tiny glitch in your travel itenary for YOU to OUT hundreds of dollars!

I'm serious. And I'm going to spread the word ASAP.

LL

-- posted by loular

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» deanfinlay - priceline scam

In response to priceline scam posted by caryjw:

I have only just tried Priceline to book a Hotel for the first time and it was a long frustrating experience. My price was accepted at a good hotel, however it was a smoking room that simply isn't acceptable. I had to make 4 different calls between Priceline and the Hotel and it was finally changed to non-smoking, but there was mention of extra fees, which thankfully, didn't materialize. The icing on the cake was when I asked if the parking was free, and I was told it was valet only for $16, and no free breakfast. So much for my great deal!

-- posted by deanfinlay

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» ttravel - DO NOT USE PRICELINE..CUSTOMER SERVICE IN THE PHILLIPINES!!!!

This was the first time I had used PRICELINE for a car rental and it will be the last. I had my 2 year old traveling with me. So when I called the car rental to add a car seat I was told that I had to call Priceline and when I did call Priceline I was told that I had to call Budget car rental. I explained to the guy at Priceline that I was told to call Priceline, he said that he could not do anything about it and that it was my own responsibilty to work it out with Budget, I explained again that I was TOLD by Budget to call Priceline, he said that he would forward me to customer service. I was transfered to someone in Customer Service and when I explained to her that I needed to have a car seat for my 2 YEAR OLD, she again told me to call Budget. I explained that Budget could not change my reservation and that only Priceline can add it on. She then proceeded to tell me that she COULD NOT and WOULD NOT do that. She said that I could check when I got to the airport for one. I told her that I needed to get this before and it was against the law not to have one. She told me that it was not. I asked where she was located and she said the Phillipines???? I then asked for a Supervisor and she told me that she DID NOT have one and she was the last and only person left to speak with. NEVER USE PRICELINE FOR ANYTHING . I am VERY disappointed in my experience. I had truly hope for a more professional and understanding approach to my needs for my child

-- posted by ttravel

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