Family Travel

» Kelby Carr - Have you ever written a complaint letter?

Have you ever written one and gotten major results? I've had many that have been quite effective, including a major hotel chain refunding an entire $1,600 hotel stay when I wrote to complain about my stay there. How about you? Any success stories to share?

» caryjw - priceline scam

Priceline.com sucks!!! BUYER BEWARE!!!!, do not book anything with
these crooks! The Management won't return calls. The word is spreading fast about the worst possible travel service they offer at the best price. People, the tickets you buy
are worthless. They are not transferable, non refundable. Policy
sucks. I'd like to start a class action suit against Priceline. Anyone
interested? Email me please. The no refund policy is questionable.
Consumers should be protected here. In anycase, I will make sure to
promote Priceline.com in the worst possible way for the rest of my
life!

Consumers and Priceline.com shareholders please read below:

The simple math of Priceline.com's business model.

1 screwed customer = $1,200. (average airline ticket) X 500 = $600,000
net profit for Priceline.com

In addition to this, Priceline.com resells your unused seat as
standby for major money! so add an extra $400,000.

They just profited a cool million by pissing off 500 people. Nice
business eh?

I'm going to bring this to the attention of the Priceline.com
shareholders meeting.

-- posted by caryjw

» armeyer500 - priceline scam

In response to PRICELINE.COM -------- BUYER BEWARE --- WHITE COLLAR CRIME posted by caryjw:

I would like to join you in your class actiton. I was recently stranded in Chicago due to a missed flight and tried to book a hotel on priceline. The transmission failed due to computer problems either on my side or theirs. Checked email to see if the reservation did go through and no email. Booked with another hotel. Three days later discovered my credit card was charged for the room I never know I had a reservation. Numerous calls and emails were not in any way helpful and all said the reservation went through and it was not refundable. I will never use priceine again and I will spread the bad news to anyone who will listen!

-- posted by armeyer500

» carmencat - priceline scam

In response to priceline scam posted by caryjw:

I have a very similar experience. It was a bait and switch the price was 480 Tound trip I checked but then price line charged my credit card over $1000. I tried to cancle immediately but their questionable "no cancelation policy" put a stop to that. The credit card company first said no problem now they are trying to collect on tickets I never bought or got. I am looking for a firm that will file a class action suit. Still interested?

-- posted by carmencat

» kquick007 - priceline scam

In response to priceline scam posted by caryjw:

On Nov. 15, 2005 I submitted an offer with priceline.com (request#26953705101)was REJECTED. I didn't re-submit with higher offer. I left the Priceline.com website and purchased a airline ticket from other website. Withou my authorization or an approval, priceline.com re-submitted my offer, then mmediately bill my credit card ($283.25). I contacted priceline.com regading a $283.25 charged to my credit card. Unfortunately, I received No response from them, I am very frustrated and exhausted from speaking with Priceline Customer Services Rep. They only say repeatdly that Reseveration Airline tickets are Non-refundable and Non-transferable!!((THAT WAS NOT THE POINT) There was No Reservation for the airline tickets..There was only ORGINAL BID, WHICH WAS REJECTED.
Priceline totally rip-oof a lot of people, like myself.
I would NEVER, EVER buy anything from priceline..
Please count me in for any class action suit against Priceline.com

-- posted by kquick007

» kquick007 - priceline scam

In response to priceline scam posted by carmencat:

Yes, I am very interest to joint you for class action suit against Priceline.
On 11-13-2005, Priceline charged my credit card $283.25 for a Submitted an offer was REJECTED.
I contacted Priceline.com immediately, but Priceline CSR keep repeatdily that Resveration Airline tickets are Non-Refundable and Non-Transferable!! (That was not the point)..There was NO Resveration ever made..there was only a ORIGINAL BID and a Bid was REJECTED.
I am very frustrated and exhausted to deal with Priceline.com.
Priceline was charged my credit card in amount of $283.25 for NOTHING.
How many people out there were Priceline.com's victims ???

-- posted by kquick007

» Fauve2001 - priceline scam

In response to priceline scam posted by caryjw:

I purchased at room at the Las Palmas in Fort Lauderdale on March 1, 2007. The hotel was under MAJOR construction. I was awakened at 7:21 AM, complained about it, but was told the construction manager said they were authorized to start at 7:00 AM. Priceline did not warn me of the construction. The hotel said I had to speak to Priceline for a refund. Priceline claimed they called the hotel. The hotel denied that I complained, yet when I did complain at the front desk at the time of my stay they offered me a comp breakfast. While I was talking to the lady, a man was sanding down the reception desk, so we had to speak to each other in elevated voices. Grr! I wanted to get out of there to get some peace and quiet.

Has anyone complained to the news stations "Problem Solvers" about Priceline? I live near Orlando and know that Priceline sells thousands of room there. I wonder if a news station would cover a story on the consumer's rights with Priceline.

PS Priceline offered me $10 for my inconvenience.

-- posted by Fauve2001

» tjay1115 - priceline scam

In response to priceline scam posted by Fauve2001:

I was also scammed by Priceline.
I was travelling and booked a hotel room ofr 1 night via Priceline. Priceline confirmed a room at an extended stay hotel. When I arrived at the hotel (around 8:30pm), there was no one available at the front desk. I called the hotel from my cell phone, no response. I waited for another 10 - 15 minutes and no one showed-up. I left and checked into a hotel about 25 miles away(paid twice as much for the room). I contacted Priceline. Of course, when Priceline called the hotel, someone answered and denied that I was ever there. Of course, Priceline took their word. I was very persistent and Priceline said that they would have to do research and would contact me via e-mail. I tried to contact Priceline again and their agent was very rude and hung-up the telephone in my face. To date, I have not received an e-mail, nor have I received any restitution.

-- posted by tjay1115

» katiebreen - Priceline - Deceptive Business Practices - Bait and Switch!

I want to report my recent experience with Priceline.com. This was the first time I have ever used this company and it will be the LAST time.

During my recent visit to Orlando (2/22/07 - 3/1/07) I thought I would check out Priceline for a hotel reservation for our family. I bid on an alleged 3-star hotel offered by Priceline. It immediately returned what I know to be a shabby 2-star hotel as I was familiar with the property from past visits. I called immediately upon the "revealing" of the hotel to explain that they returned a 2-star hotel to my 3-star bid and I escalated my complaint to whomever, within the Priceline chain of command, I could find. I received no help, whatsoever and was sent a couple of "form letters" stating that I basically cannot make a complaint or change for any reason and this is clearly stated on their web site. They reiterated their claim that this was truly a 3-star hotel and I would have to "live with it". I find it hard to believe that they can defraud an unsuspecting customer and then hide behind the generic disclaimer they post on their web site. I offered to accept another property, pay the difference to upgrade to a legitimate 3-star hotel or even accept some sort of credit on a car or other service for this trip or any time in the future. I was told "No Way!" I was even hung up on at one point.

My family did end up going to Orlando and we did stay in this hotel for a single night (Radisson Worldgate) and it was even worse than I had thought. We had to pay extra just to get comfortable beds to sleep in. A complaint of mine was that a 3-star hotel defines itself, in part, as one offering the services of a 3-star hotel, including very comfortable and quality sleep accomodations. It is my opinion that having to pay extra as an upgrade to receive comfortable beds invalidates this 3-star claim for starters. Another feature of a 3-star hotel would be to have around the clock desk personnel. We checked in very early in the am on 2/23 and it took forever to get front desk help. There was nobody around. The room was filthy and dingy and smelled of mildew and cigarette smoke. There were insects in the bathtub, hair in the sink, dirty towels and stained and damaged furniture. I paid extra for their sleep number beds (they apparently don't come with a Priceline reservation) and found that the mechanism for these beds were loud and squeeked every time we attempted an adjustment. The last straw was when my children awoke with a rash covering their legs. I suspected bed bugs, but can't confirm this. ( I based this on my insect findings in the bathtub). Also, of their two alleged beatiful pools advertised by Priceline, one was entirely out of commission, there were bugs and leaves and dirt in the pool and it was unswimmable and literally closed. Lastly, the scariest part of this hotel is that it is located in a congested Orlando (Kissimmee) location and the back door lock wasn't working and I witnessed many "visitors" whom I suspect were not registered guests streaming in and out of the hotel through that door. I was appalled at how blatantly unsafe this was. It wasn't until after we returned from the trip did I read through the reviews on various web sites regarding this hotel. I discovered that this particular hotel used to be affiliated with the Marriott chain and was listed as a 3-star hotel, but I understand
that the Marriott removed them from the 3-star "classification". Not sure what this all means. What bothers me most is that I discovered that Priceline even had a significant number of terrible reviews on it's own web site, mostly including allegations from many angry people that this hotel wasn't a 3-star and Priceline shouldn't advertise it as such, but continues to do so and entice people to bid on it as a 3-star, tricking them into thinking they are bidding on a higher quality place then what they'll be stuck with! They frequently list the same run-down properties to lure unsuspecting customers (experienced Priceline users no better!) In our case, the hotel staff wasn't even willing to help us upgrade or move to their sister hotel down the street because they consider Priceline "reservations" to not be at the same customer level as their direct customers and they are instructed to not alter Priceline reservations in any way. Needless to say, in order to salvage our week-long vacation, we had no choice but to find another hotel in which to stay and then worry about battling this out later.

The unfortunate thing is that we didn't really low-ball Priceline with our bid. I offered a bid that I thought would be a good and fair deal, consistent with a 3-star accomodation.

If there are any class-action suits or groups that I can support with regard to the business practices of Priceline, please let me know. Of course, I can report them to the BBB of my state as well as the AG's office and I can attempt to argue it with my credit card company, but I feel it is extremely important that I help others and help put an end to this fraudulent company. They really prey on the average and, many times, naive traveler. It's hard for the average Joe to have any luck with resolving conflicts through them.

I want to be reimbursed by Priceline for the six nights that I did NOT stay at the Radisson Worldgate on the grounds of deceptive business practices.

-- posted by katiebreen