Family Adventures

» Zeldachet - Priceline SUCKS!

I wish I had read this forum before using Priceline yesterday. I had the SAME experience that lennyk1313 had. Asked for a hotel in a certain area of NYC and got one on the opposite side of the city I requested!

The "supervisor" I was finally connected to was SO RUDE it was unreal. They obviously don't care about customer service. He told me I could rebook at the Name Your Price section and they'd charge me $25 to change. When I asked him if I could just go on their regularly priced list, he told me I could ONLY go through the Name Your Price feature again. I asked him what would happen if they again assigned me a hotel in the wrong location. He then said that I must have hit the wrong selection. When I told him I didn't he then went on to tell me that some of their hotels overlapped into other areas and that I SHOULD HAVE LOOKED AT THE MAP! When I told him I'd lived in NYC before and knew the difference between the East side from the West side - he gave his "thank you for calling" spiel and hung up on me.

So I calmed down and called again. After I told them I was going to dispute my credit card, they told me I could rebook using their "retail" area and that I would only be charged a $25 change fee. I went ahead and did it in the hotel of my choice, which I could have done thru Expedia or Orbitz for about the same price.

THEN - to top it all off - later that afternoon I found out that I could stay an extra day. I called Priceline to see if I could just add one, and they told me I COULDN'T. I had to go through the whole change process and pay ANOTHER $25 in fees. They said if I just booked through them for one more night, I might have to change rooms for that last night.

I ended up calling the hotel directly. It cost me $40 more than the Priceline price, but the intelligent individual at the hotel's front desk assured me that he would do his best to keep me in the same room. I believe him!

I will NEVER EVER EVER use Priceline again and will post on every forum I can find about my experience.

I will also be disputing the $25 charge for changing my hotel since it was their mistake that put me into the wrong area in the first place.

Sorry for ranting - but I have never had such poor customer service and been baited and switched like that before.

William Shatner, you should beam outta there....

-- posted by Zeldachet